Responsible gambling

At Caxino, we care about your well-being and safety above all else. We are committed to providing a secure and responsible gaming environment for all our players.

Our Tools for Responsible Gaming

We understand that sometimes you may need to take a break from gaming or even close your account altogether. To help you control your gaming habits, we offer the following tools:

• Deposit Limits: Set limits on how much you can deposit each day, week, or month.
• Time-Outs: Take a break from gaming for 24 hours, 7 days, or 30 days (or longer).
• Self-Exclusion: Permanently close your account and take a break from gaming (across all Rootz brands).
• Reality Check Tool: Get regular reminders about your session duration, wins/losses, and balance.
• Wagering Limits: Set limits on how much you can spend each day, week, or month.

How to Use These Tools

To access these tools, log in to your account and navigate to the "Limits" section. Here, you can set up your deposit limits, time-outs, self-exclusion, reality check reminders, and wagering limits.

Additional Support

If you're struggling with problem gaming or need help controlling your habits, we encourage you to:

• Contact our customer support team via live chat or email
• Visit the links to support organizations in the footer of our website (such as Gamblers Anonymous NZ, Samaritans NZ, and BeGambleAware)
• Reach out to a trusted friend or family member for help

We're Here to Help

At Caxino, we want you to have fun while gaming responsibly. If you need assistance with any of these tools or just need someone to talk to, don't hesitate to reach out. We're here to support you every step of the way.